Changing Employee ID in TCMS V2 and FingerTec devices

Wednesday, April 23, 2014 FingerTec 24 Comments

There are cases where you need to change the IDs of your employees. For example, an employee that changes department, an employee who is transferred to other branch or an employee who gets promoted. 

TCMS V2 allows you to change the employee ID to match with your requirements. However, your need to make sure that the same changes are made in TCMS V2 AND the corresponding hardware to avoid any complications after the changes. Please perform complete data download from all devices to collect all transaction records before you start the process of changing any Employee ID.

FOLLOW THE STEPS BELOW:

Step 1: Download all transactions and users into TCMSv2 software.

Step 2: Delete the employee data (ID, fingerprint, face, password or card) from all devices. Go into TCMS v2 software > Employee Management > Delete Employee (Terminal) > Select employee to delete, example employee ID 30 > Select all data > Select devices to delete > Apply > OK to start to delete


Step 3: Perform a check at all devices to make sure the employee data was deleted from all the devices.
Go into Terminal User Control à Check employees > Download Employees > Apply > OK > Check the list to make user the old employee ID is no longer exist in all devices.

Step 4: Change employee ID under Employee tab

Go into TCMS V2 software > Employee tab > Change ID > OK > Insert old ID into the OLD column (for example 30) and new ID into the NEW column (for example 60) > Apply


Step 5: Update the employee credentials after you have changed the old ID to new ones in all devices
Go into TCMS v2 software > Employee Management > Upload Employee > Select the new employee ID, for example 60 > Select all data > Select devices to update > Apply > OK



While changing Employee ID in all devices are okay, an important thing to avoid is the mismatch of information between TCMS V2 and the hardware. 

24 comments:

  1. If we change the user id is there a chance that we can transfer/view their old attendance record to their new user id?

    ReplyDelete
  2. Dear Anonymous,

    When you change ID, all attendance record & user data in TCMSv2 will directly changed to new user ID.

    ReplyDelete
  3. I didn't follow this instruction as I've just aware of it now... my problem is, I've change the IDs and after downloading the data from terminals, I have now both the old IDs and the New IDs...

    any help? or guide me to a proper forum for this issue.

    thanks

    ReplyDelete
    Replies
    1. Hello,
      Please provide us the backup database file and send to support@fingertec.com for further checking. Also informed us the old ID and new ID. Regards.

      Delete
  4. How do I add a new employee and fingerprint? Is there a step by step guide?

    ReplyDelete
    Replies
    1. Dear Customer

      Good day to you

      You can enroll new employee at the TCMSv2 software > Employee Icon > Add Employee and then go to the devices > employee management > enroll employee , to enroll the fingerprint.

      You can also refer http://www.fingertec.com/customer/download/postsales/SUM-TCMSV2-E.pdf at page 72-75 for more detail about the employee management.

      If there is any other information required, do let know so I may assist you accordingly.

      Regards
      FaizShuIzhan

      Delete
  5. Dears,

    I have a list of enrolled users, how to differentiate between enrolled users using card id or finger print or username and password? is there any report that can assist or even any query or form?

    ReplyDelete
    Replies
    1. Dear Anonymous,

      Good day to you.

      Regarding on your inquiry;

      For TCMSv2 Software, you can preview Terminal Employee List report.
      It will show Employee ID, Employee Name, Name, User privilege, Card Number and Total Finger.

      You can refer sample report (pages 28) at this link: http://www.fingertec.com/tcms/reports.pdf

      For Ingress Software , You can preview User Listing Report
      Please refer this link to view User Listing Report (Page 4): www.fingertec.com/customer/download/postsales/ingress-acreport.pdf

      Delete
  6. hai

    can i know how to delete all data at finger tech data terminal.

    ReplyDelete
    Replies
    1. Hi Hazlin Danuri,

      For Black and white devices, Please press Menu > Option > System option > Advance option > Clear all data.

      For Color screen devices, Please press Menu > System > Data Management > Delete all.

      If devices is locked (Admin Affirm), Please enter the Menu using Supervisor/Superadmin Privilege because only them have authority to delete all data in devices.

      Delete
  7. hi, I want to change a user ID but its not allowing me to change it to a previously used number. I had an employee with ID 3 that was deleted months ago but for some reason I cant seem to use that ID anymore. any help would be appreciated.

    ReplyDelete
    Replies
    1. Hi Domanick Fabro,

      Referring to the problem, please make sure you have completely delete the user ID 3 from the TCMSv2 software before you can reuse the user ID. You can check it by go to Employees tab > tick right on Terminate option, and check whether the user ID 3 still there or not. If still there, please delete the ID, then follow the above step to change the user ID and reuse ID 3. Regards.

      Delete
  8. macam mana nak tukar versi pada mesin zkteco f8??

    ReplyDelete
    Replies
    1. Dear Customer,

      We are sorry to inform you that we do not support any ZKTeco devices. Kindly look for the correct provider to support you on this matter. Thank you.

      Delete
  9. HI, I GOT A LITTLE BIT PROBLEM HERE, AND I'M GONNA NEED A HELP. I WANT TO REMOVE THE FINGERTEC ID FROM 1ST DOOR TO 2ND DOOR. SOME STAFF ID REMOVE WAS OK, BUT THE REST CANNOT BE REMOVE. I'VE TRIED SO MANY TIME THE SAME WAY, BUT THE RESULT IS STILL THE SAME. PLEASE HELP. THANKS :D :D

    ReplyDelete
    Replies
    1. Dear Value CUstomer,

      Referring to your query, kindly brief us whether you fail to remove all the user data including the User ID, privilege, password and name, or you only fail to remove the fingerprint template.
      Basically if you wish to transfer user data from one terminal to other terminal, you may refer the step and procedure from the following manual (Chapter 4, page 48-81).

      http://www.fingertec.com/customer/download/postsales/SUM-TCMSV2-E.pdf

      In the mean time, please make sure that the second terminal terminal have the same Alg version (Fingerprint template version) like the first machine, before you can transfer the fingerprint template successfully. Thanks and regards.

      Delete
  10. Good Day,

    I need a help regarding on how to remove the user's enrolled password.
    Thank you.

    ReplyDelete
    Replies
    1. Hello Mr Whiner Roman,

      Referring to your query, you can remove the user enrolled password through the TCMSv2 software. Open the TCMSv2 software and go to Devices > Employee Management > Edit or Delete user password on Password column, then update the new info to the terminal (Update Employee > select Terminal ID > select User > tick on selected data (Employee Name+Privelege+Password) > Apply.

      Once finished, please restart your terminal and check the status of enrolled password. Thanks and Regards.

      Delete
  11. salam sejahtera, macam mana nak access lebih dari satu tempat. contoh staff ditukarkan ke branch lain.

    ReplyDelete
    Replies
    1. Salam Sejahtera,

      Merujuk perkara di atas, sila jelaskan lebih lanjut tentang maklumat yang tuan/puan perlukan, supaya kami lebih faham. Tuan/Puan boleh hubungi kami di talian 03-8070 9933 (Technical Support) atau email support@fingertec.com. Sekian harap maklum.

      Delete
  12. Good day,
    I need to copy users from the TCMS to a new device. How can I do that?

    ReplyDelete
    Replies
    1. It's not working. Even though I get "Process Completed" message in TCMS V2. I also went through the manual and followed each step; the fingerprints are not being uploaded.
      We're talking about 80 fp.

      Delete
  13. Hi Sir

    We suspect that fingerprint from the TCMSv2 software is different algorithm from the new device. Fingerprint templates from the BioBridge VX10.0 algorithm cannot be mixed and matched with fingerprint templates from BioBridgeVX9.0 algorithm. The templates derived from the BioBridge VX9.0 will prompt an error during the verification period if it were uploaded to the terminal via the BioBridge VX10.0 or vice versa.

    Please check your fingerprint algorithm version for the old device and the new device by using the terminal function update tools

    Tools - http://www.fingertec.com/download/terminal-func.zip

    1) Download and extract the tool
    2) Fill in the IP address and Click Connect [you can view the device details including fingerprint biobridge version]

    Incase both old device and new device is using different version, you need to downgrade or upgrade the biobridge version of the new device accordingly by using the Function tool so that it will have the same biobridge version like the old device.

    1) 1) Download and extract the tool
    2) Fill in the IP address and Click Connect
    3) Tick Biobridge Vx [choose either version 9 or 10]
    4) Click Update and restart the terminal

    ReplyDelete

Have any questions or inquiries about FingerTec? Drop your input here.