How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account



In the i-Neighbour App, a unit owner is the master owner who can invite his family members or tenants as residents in his neighbourhood. For example, a unit owner can invite those who stay in the same unit to employ the i-Neighbour App, such as his wife and other family members. Additionally, the owner can also add a master tenant (first tenant) and a few other tenants (if he/she rents the house to several people).

This document explains the procedures on how the owners can invite members into the i-Neighbour App, in this way, everybody in the community can be gathered into one system. Simply put, owners are required to utilize the App to add in his family members and tenant(s).

Steps and Procedures

Launch the i-Neighbour App. Click on the links below to download your corresponding i-Neighbour App:

a) i-Neighbour in Google Play.
b) i-Neighbour in iOS.

2. Tap on the profile picture.

3. Tap on ‘My Unit’.

4. At Occupancy Status, you will notice that your status is regarded as Owner or as Rental.
Note: If you are the owner and want to invite tenant(s), please do inform the management office to change your ‘Occupancy Status’ unit to Rental.
a) Owner - Unit Owner who is living in the unit and the only one who can invite family members into the platform
b) Rental - Master Tenant who is living in the unit and only tenant(s) can be invited into the platform

5. Tap on the blue icon at the top right of the screen to proceed.

6. Fill in the Name and Relationship (family members, rental).

These are the selection views from each of the ‘Relationship’ chosen.
a) Owner

b) Rental-

7. Tap on the Submit button to proceed.

8. Tap ‘Share Link’ to send the i-Neighbour registration link to your family members. You can send through any social media app that appears on your mobile screen.

9. The following screenshot is an example of how to send the link to family members via WhatsApp mobile application.

10. Once the link has been sent, the family member is at pending for account activation.

How to activate the i-Neighbour account after receiving an invitation from a unit owner.

1. Tap on the link in the red box to start activating the account.

2. Enter a valid email address to use it in the i-Neighbour’s account and tap on Next.

3. Fill in the information and create a password. Then, tap on Submit.
Note: Password must contain a minimum of 8 alphanumeric and has at least one capital letter. E.g.: Abc123456.

4. A successful message will be prompted with the QR code that appeared at the bottom of the screen for users to use it to download the i-Neighbour App.

5. Launch the i-Neighbour App and tap on ‘Login’.

6. Enter the same email address and password that you have registered earlier. Then, tap ‘Login’.

7. Your family members/tenant can start using the i-Neighbour App.

We have prepared a video guide on how to add family members/tenants and how to activate an account in the i-Neighbour App. Please follow the links provided below:

1. Invite Family Members and Tenant
2. How to activate an account

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
account activation

How to Lodge a Feedback Report for Common Area to the Building Management Team via i-Neighbour Mobile App



A defect report is generally placed by house purchasers and/or owners that identify and describe any defect items in their house or unit. It benefits the developers at replicating the defect and fixing it efficaciously.

However, when it comes to defect items found in the common area, such as the lift, sharing facilities and the parking lot. Most owners did not find an easier way to lodge these issues with the management team due to unreliable channels of communication. Via i-Neighbour mobile app, owners and house purchasers can immediately lodge a report using “Feedback / Inquiry" sending it directly to the building management team.

Following are the steps on how to submit a “Feedback/Inquiry” via i-Neighbour.

Step 1: Launch the i-Neighbour App  > select “Feedback”

Step 2: To lodge a new Feedback/Inquiry, tap on the ‘+’ icon

Step 3: Add feedback report
3.1 - Specify location (My unit or Public Area). For public area, please specify the exact location, for example, P1 Elevator
3.2 - Select incident / defect type
3.3 - Put some remark (optional)
3.4 - User can toggle on/off button whether to allow management to share within the neighbourhood community
3.5 - User can also attach some photo/video (not larger than 25MB)

Step 4: Click Submit to proceed
4.1 - If you turn on ‘Allow management to share with neighbourhood’, the system will ask for a second confirmation check for your permission to share

4.2 - Then system will upload the feedback/Inquiry

4:3 - All the reported items will show in the folder (Folder will be created automatically based on incident reported by unit owner)

Step 5: Management Team (Admin) will receive the report, and once they begin to rectify the reported issue(s), they will click on the button “Mark as in-Progress”. You will then receive a notification in your i-Neighbour app.

Step 6: After the issue has been fully rectified, the management team will select “Mark as resolved” and closed the case. Unit owners will receive notification in their i-Neighbour mobile app as their defect progress remark.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
common area

Connecting ZKTeco devices to TimeTec Cloud solutions




TimeTec has paid close attention to building/linking the connection for TimeTec solutions with ZKTeco devices after receiving immense inquiries from ZKTeco partners and users. Customers prefer to manage their staff attendance, physical access and visitors from the cloud while retaining their installed ZKTeco devices. As for smart residential communities, customers have also proposed their interest in utilizing i-Neighbour with a connection to the ZKTeco hardware.

It is exciting to know that our customers’ satisfaction has been achieved. We did successfully integrated our TimeTec cloud solutions to the ZKTeco devices.

Most of the ZKTeco devices comes with ADMS or WDMS function. These ADMS or WDMS features allow the ZKTeco devices to push devices status, settings, user data, and attendance/access records back to a web server, for example, ZKTeco BioTime and ZKBiosecurity. The web server allows administrators to manage ZKTeco devices, and to process attendance/access records into some useful outputs and reports.

To link-up TimeTec Cloud solutions with ZKTeco devices, we have developed TimeTec A-WDMS Cloud Server on the Amazon AWS platform. TimeTec A-WDMS cloud server connects to ZKTeco devices in order to perform the following services:

- Download and update devices' configuration
- Download and update users’ access time zone
- Download and upload users’ credentials
- Download attendance data and access records
- Store all data into the database

However, customers do not need to login directly into TimeTec A-WDMS Cloud Server to utilize the system. Customers simply login to TimeTec Cloud solutions at the application levels, all the aforementioned services can be performed conveniently. We have also developed the API commands in order to enable the TimeTec A-WDMS cloud server to operate perfectly with TimeTec Cloud solutions. Customers can intuitively connect, manage and operate ZKTeco devices using our built-in TimeTec Cloud user interfaces on each cloud application respectively. When customers want to perform an action on the ZKTeco device, for example, to download user listing, customers can do it under the TimeTec Cloud user interface, and our system will send API command to the TimeTec A-WDMS cloud server. The TimeTec A-WDMS cloud server will react to requests and perform the actions accordingly with the ZKTeco devices.

All data retrieved from ZKTeco devices are uploaded and save under the TimeTec A-WDMS cloud server. All TimeTec Cloud solutions connect to the same database for further analysis of data collection and for reporting works used. Therefore, the account admin will be given permission to employ TimeTec Cloud solutions to retrieve all essential data from ZKTeco devices as well.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
AWDMS

How To Create Visitor Passes And How They Are Used (Visitor Check-In / Check-Out)



Introduction
In this article, we will show you how to create the visitor pass in the i-Neighbour Cloud-based software (By Admin) and how to use the visitor pass with i-Vizit mobile application (Guard House Tablet)

Benefits
1) The visitor pass created from i-Neighbour cloud-based software comes with a QR Code. With the QR Code, the check-in/out process is faster than the manual check-in/out.
2) No hassle to create a visitor pass template because the existing template already created by the programmer, so an admin only needs to insert the essential data to create the visitor pass.
3) We offer two types of visitor pass size A4 or A6.

Process
How to create Visitor Pass using i-Neighbour Cloud-Based Software

1) Click Neighbourhood > Setting > Visitor Setting > Visitor Pass > Click Add New



2) Fill in all the required information
Select size > Insert pass name > Pass prefix (For example Contractor set as “C”) > Neighbour Logo (If ignored, in the Visitor pass shows i-Neighbour logo) > No. of pass required (Min 20 / Max 200) > Display parking Lot no (You can set it as OFF if no parking lot number) > Set visitation rules > Enable ? (Default is enable) > Click Next to continue the process

3) After clicking ‘Next’, if the visitor parking number is enabled, the system should ask you to insert the visitor parking number.
4) Click ‘Submit’ to proceed, and a visitor pass should be available in the system.

The Admin can view the created visitor pass by clicking “View”, and can click ‘Edit’ to change any details.

5) This is an example of an A6 size  Visitor pass created from i-Neighbour Cloud-based software.

How to use Visitor pass during check-In/Out (Guard House Tablet)

1) Check-In Visitor
During visitor registration, the person in charge needs to select the visitor pass number, before proceeding to check-in the visitor.

2) Check OUT Visitor
The person-in-charge needs to select “Scan QR Code” > Visitor pass > scan QR Code > Click “check out” > Done

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
check-in

How To Invite Owner Family Members / Tenant Into i-Neighbour Web



In the i-Neighbour Web, management is the supervisor who keeps every owner in residence. Management can invite owners' family members to use the i-Neighbour application. For example, management can invite people who live in the same unit to use the i-Neighbour application, such as the owner's wife and other family members. In addition, the manager can also add the primary tenant (first tenant) and some other tenants (if he or she leases the house to several people).

This document describes the procedure for management to invite members into the i-Neighbour App, so one system can group everyone in the community. In other words, management needs to use the Web to indicate their unit status, whether occupied, leased, or vacated.

Steps and procedures
1. a) Open browser and visit website www.i-neighbour.com.
  b) Enter your username and password and click on ‘Login’


2. Once login, go to the Neighbourhood > Manage Unit.


3. Select a specific block/street you want to add resident and click ‘View’.


4. Select the owner unit by clicking on the selected unit.


5. From here you can start to add owner family members/tenant.
A) Add Family Members
i) Select ‘Unit Owner’ and click on ‘+Add Resident’


ii) Fill up the information required by the system and select relationship 1 of the 3 relationships and click ‘Save’. The pop-up message will indicate that login credential has been successfully sent through family members’ email.


iii) Once all are saved, family members' names will be stored in the system. Family members will automatically receive an activation email from the i-Neighbour system.


B) Add Tenant
i) To add tenant, the occupancy status must be set as Rental so that management can start to add tenant into the unit.


ii) Select Tenants and click on (+Add Tenant) to proceed.


iii) Fill in all required information indicated by the system and click ‘Save’.  The pop-up message will indicate that login credentials have been successfully sent through the tenant(s)’ email.


Note:  
i) For the first tenant in the unit will be the master tenant and the following tenant will be added as a tenant. 
ii) Leave the account code blank for ‘tenant’ to avoid the tenant from receiving invoices from the management.

iv) Once all are saved, family members' names will be stored in the system. Family members will automatically receive an activation email from the i-Neighbour system.


6) Family members/tenants need to activate their accounts using the email sent from i-Neighbour. Click ‘Activate Now’ to activate the account and they can begin to enjoy using the i-Neighbour apps.



If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
i-Neighbour web
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