tag:blogger.com,1999:blog-4233358893176884297.post5700862777617883898..comments2024-03-29T19:29:30.629+08:00Comments on FingerTec Technical Blog: TA300 Shortcut Keys Explained!TimeTechttp://www.blogger.com/profile/01246045181978857767noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-4233358893176884297.post-78139666055109425902020-03-31T10:37:36.319+08:002020-03-31T10:37:36.319+08:00Hello Sir,
Regarding to the issue, can you brief ...Hello Sir,<br /><br />Regarding to the issue, can you brief us more detail what do you mean with 'sleep mode on the keypad'? For your info there is no sleep mode option available inside TA300 device. If possible take for us a short video that can show the problem that happen on your device and send it to our support team email at support@fingertec.com<br /><br />Best RegardsAzmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-16123512310670389522020-03-31T05:39:49.200+08:002020-03-31T05:39:49.200+08:00How do I cancel the "sleep" mode on the ...How do I cancel the "sleep" mode on the keypad device so it stays on all of the time? I may need to access it remotely but cannot down load if the keypad is off. Anonymoushttps://www.blogger.com/profile/16813579903515770554noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-15813586465507061682019-12-16T20:20:07.866+08:002019-12-16T20:20:07.866+08:00Dear Sir / Ma'am,
Good day to you,
Kindly be...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Kindly be informed that the message means that the device storage is already full. To solve the error, please follow the steps below<br /><br />1) Download all transaction logs from the device to FingerTec software (TCMSv3 or Ingress)<br />2) Go to Data Audit List and make sure all the data are there (refer here: http://prntscr.com/qbi8l9)<br />3) Download all the transaction logs again but this time you need to tick the 'Remove transaction log after download' option (refer here: http://prntscr.com/qbi5i0)<br />4) Reboot the device<br /><br />Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.<br /><br />Thanks & Best Regards,<br />Nursyafawani Kasram binti Mohd Hisham Syafanoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-6404672591173112002019-12-16T18:38:20.950+08:002019-12-16T18:38:20.950+08:00What does it mean when the employee place their th...What does it mean when the employee place their thumbprint and it shows "no more space"?For your info my device model is TA300,thank you.Anonymoushttps://www.blogger.com/profile/13242069365895130873noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-72050640582649644692019-06-18T16:36:18.848+08:002019-06-18T16:36:18.848+08:00Dear Sir / Ma'am,
Good day to you,
Referring...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Referring to you query, if your terminal is connected with the TCP/IP, please refer to the link below for details on how to clear the Admin privilege using the TCMSV2 Software: http://tips.fingertec.com/tcmsv2/clearing-admin.pdf <br /><br />If you are using Ingress or TCMS v3 software please go to User tab > select User > Details > change Privilege > then Update to the terminal or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html<br /> <br />In case you didn't connect it to any windows software as mention above, please contact your reseller, they will help you to reset the 'Administrator Privilege' at the terminal because only reseller have the authority to reset this terminal. Please refer to the following link to check for the nearest reseller location. <br /><br />https://www.fingertec.com/worldmap/worldmap.html <br /><br />Thanks & Best Regards,<br />Nursyafawani Kasram binti Mohd HishamSyafanoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-90037984107188837922019-06-18T14:38:39.378+08:002019-06-18T14:38:39.378+08:00IT,S APPEAR ADMIN AFFIRM WHEN PRESS ENROLL FP BUT...IT,S APPEAR ADMIN AFFIRM WHEN PRESS ENROLL FP BUTTON , PLEASE ASSISTAnonymoushttps://www.blogger.com/profile/02602058693501182839noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-43316987021673743162019-05-31T23:19:36.091+08:002019-05-31T23:19:36.091+08:00Dear Sir / Ma'am,
Good day to you,
Referring...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Referring to your inquiry, you may obtain the product key from the following link or you can provide us the device serial number in order for us to provide you the product key. Please don't forget to inform us for which software do you need the product key, either TCMSv2, TCMSv3 or Ingress.<br /><br />https://user.fingertec.com/retrieve_key_user.php <br /><br />Thanks & Best Regards,<br />Nursyafawani Kasram binti Mohd HishamSyafanoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-13421066332089860262019-05-31T22:36:47.134+08:002019-05-31T22:36:47.134+08:00Hey, I have FingerTec TA300 and I don't have t...Hey, I have FingerTec TA300 and I don't have the activation key with me. How do I activate the device?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-88561912072381430212019-05-20T16:43:22.470+08:002019-05-20T16:43:22.470+08:00Dear Sir / Ma'am,
Good day to you,
Referring...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Referring to you query, if your terminal is connected with the TCP/IP, please refer to the link below for details on how to clear the Admin using the TCMSV2 Software: http://tips.fingertec.com/tcmsv2/clearing-admin.pdf <br /><br />If you are using Ingress or TCMS v3 software please go to User tab > select User > Details > change Privilege > then Update to the terminal or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html <br /><br />In case you didn't connect it to any windows software as mention above, please contact your reseller, they will help you to reset the 'Administrator Privilege' at the terminal because only reseller have the authority to reset this terminal. Please refer to the following link to check for the nearest reseller location. <br /><br />https://www.fingertec.com/worldmap/worldmap.html <br /><br />Thanks & Best Regards,<br /><br />Nursyafawani Kasram binti Mohd HishamSyafanoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-71209874946659068752019-05-20T16:31:44.293+08:002019-05-20T16:31:44.293+08:00Hello,
I have a biometric model TA300. Our Adminis...Hello,<br />I have a biometric model TA300. Our Administrator resigned and would like to know if there is a way to remove his fingerprint from the machine as we are not able to add any employeesAnonymoushttps://www.blogger.com/profile/02627480943637204963noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-67913395682373709562018-10-26T23:09:49.002+08:002018-10-26T23:09:49.002+08:00Hello Jusymar Francisco,
Currently, AC100C still ...Hello Jusymar Francisco,<br /><br />Currently, AC100C still connected to the PC or not? If still connected, you can assign a new superadmin/supervisor in the software, then upload into the device.<br /><br />However, if the device doesn't connected to the PC, you need to contact back to your previous local reseller, because only reseller has authority to log in the device menu without admin privilege and remove admin privilege from the devices.Yusrihttps://www.blogger.com/profile/16553081104647629661noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-75144033144290480442018-10-26T21:55:51.875+08:002018-10-26T21:55:51.875+08:00Hello,
I have a biometric Model AC 100C, we stopp...Hello,<br /><br />I have a biometric Model AC 100C, we stopped using it for some time and we lost the Administrator password. I would like to know how to restore.Anonymoushttps://www.blogger.com/profile/10610159576130725402noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-67927649940178665722017-09-13T05:52:58.407+08:002017-09-13T05:52:58.407+08:00Hello
We are sorry to inform that the clocking fo...Hello<br /><br />We are sorry to inform that the clocking format for TA300 device are fixed to 24 hour format time only. Sorry for any inconvenience cause.Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-39626677013687848492017-09-13T04:58:08.167+08:002017-09-13T04:58:08.167+08:00My employees are kind of dumb, is there anyway to ...My employees are kind of dumb, is there anyway to change the device to show AM PM, rather than military time?Anonymousnoreply@blogger.com