AWDMS Setup Tools Not Responding or Not Running Completely

Thursday, October 13, 2022 TimeTec 0 Comments

To use Face ID 5 or Smart AC/1 device series with Ingress Software, it is required to Install AWDMS. During the installation of AWDMS, it is required to run the AWDMS setup tool once the AWDMS installation is completed. This setup tool will create a database for AWDMS which is located on your MySQL Server. However, there will be several errors which you might find when running the setup tools. The following error that you might find is the AWDMS setup tools not responding or not running completely which will cause the AWDMS installation to not be completed accordingly.

The issue above will be shown due to the Windows account log-in not having sufficient privileges or in other words, the Windows account is not logged in as Administrator. The Administrator account also must be able to access any folder and have privileges to start services so AWDMS or the Fingertec Software is able to be installed successfully.  You will need to get help from IT personnel to configure the correct user account before you can proceed with the installation. You may also refer to the following steps to give access to the BioSecurity folder.
1.       After AWDMS is installed, go to C:\Program Files and find the BioSecurity folder. Right click and go to properties > security tab.

2.       Click edit > tick each permission > apply. Repeat for all Groups or usernames.

3.        Click OK to complete the configuration. Then run again the AWDMS setup tools (AWDMSSetup.exe and awdms.bat) accordingly and once the tools are completed, restart your computer once.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


Have any questions or inquiries about FingerTec? Drop your input here.