tag:blogger.com,1999:blog-4233358893176884297.post4098157032335866138..comments2024-03-29T15:14:03.180+08:00Comments on FingerTec Technical Blog: TA300 USB Client ConnectionTimeTechttp://www.blogger.com/profile/01246045181978857767noreply@blogger.comBlogger72125tag:blogger.com,1999:blog-4233358893176884297.post-69509932016475451832022-04-30T16:47:58.611+08:002022-04-30T16:47:58.611+08:00Dear admin
Kindly help send the product key and ac...Dear admin<br />Kindly help send the product key and activation key<br />Model: TA300<br />Serial: 3403532<br />Email: fajaroke669@gmail.com<br />Thanks<br /><br />ReplyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-37312086380015493892021-11-13T22:02:49.399+08:002021-11-13T22:02:49.399+08:00Dear Admin,
I appreciate your kind help and res...Dear Admin, <br /><br /><br />I appreciate your kind help and response for all comments. <br /><br /><br />Run TCMSv2 software, the PC can't establish connection with the terminal with R2 device , We got a message error related to activate the device. The connectivity is fine and can successfully ping the device's IP.<br /><br /><br /> as well as TA300 I'm still got error 199 as I tried all the mentioned steps in A3.<br /><br />I am looking forward for your reply <br /><br /><br />Thank you Anonymoushttps://www.blogger.com/profile/17680201028392720611noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-68456084874735528252021-11-13T19:23:33.612+08:002021-11-13T19:23:33.612+08:00Dear Admin,
I appreciate your kind help and res...Dear Admin, <br /><br /><br />I appreciate your kind help and response for all comments. <br /><br /><br />Run TCMSv2 software, the PC can't establish connection with the terminal with R2 device , We got a message error related to activate the device. <br /><br /><br /> as well as TA300 I'm still got error 199 as I tried all the mentioned steps in A3.<br /><br />I am looking forward for your reply <br /><br /><br />Thank you <br /><br /><br /> <br />Anonymoushttps://www.blogger.com/profile/17680201028392720611noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-85585422146199464862020-12-22T17:46:54.136+08:002020-12-22T17:46:54.136+08:00Dear Sir / Ma'am,
Good day to you,
Please be...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Please be informed that TCMSv2 is already obsolete. Thus, we are no longer providing the TCMSv2 product key for this serial number. So we advise you to migrate all data from TCMSv2 to TCMSv3 or Ingress and then you may activate the device in the new software.<br /><br />Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.<br /><br />Thanks & Best RegardsSyafahttps://www.blogger.com/profile/09729468660112099559noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-80302931535366242032020-12-22T17:43:32.759+08:002020-12-22T17:43:32.759+08:00hi Sir,
Kindly help send the product key and acti...hi Sir,<br /><br />Kindly help send the product key and activation key<br />Model: TA300<br />Serial: 3411764<br />Email: francis.secm@gmail.com<br />Thanksfranchttps://www.blogger.com/profile/00953636400515251012noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-23104088174075015922020-12-22T17:42:24.030+08:002020-12-22T17:42:24.030+08:00hi Sir,
Kindly help send the product key.
Model:...hi Sir,<br /><br />Kindly help send the product key. <br />Model: TA300<br />Serial: 3411764<br />Email: francis.secm@gmail.com<br />Thanksfranchttps://www.blogger.com/profile/00953636400515251012noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-33283419218465936562020-12-22T17:42:22.837+08:002020-12-22T17:42:22.837+08:00hi Sir,
Kindly help send the product key.
Model:...hi Sir,<br /><br />Kindly help send the product key. <br />Model: TA300<br />Serial: 3411764<br />Email: francis.secm@gmail.com<br />Thanksfranchttps://www.blogger.com/profile/00953636400515251012noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-40738382010073585402020-12-22T17:42:21.275+08:002020-12-22T17:42:21.275+08:00hi Sir,
Kindly help send the product key.
Model:...hi Sir,<br /><br />Kindly help send the product key. <br />Model: TA300<br />Serial: 3411764<br />Email: francis.secm@gmail.com<br />Thanksfranchttps://www.blogger.com/profile/00953636400515251012noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-4867625697470643792020-12-22T17:42:19.975+08:002020-12-22T17:42:19.975+08:00hi Sir,
Kindly help send the product key.
Model:...hi Sir,<br /><br />Kindly help send the product key. <br />Model: TA300<br />Serial: 3411764<br />Email: francis.secm@gmail.com<br />Thanksfranchttps://www.blogger.com/profile/00953636400515251012noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-72383883559240963392019-07-30T21:55:20.960+08:002019-07-30T21:55:20.960+08:00Dear Sir / Ma'am,
Good day to you,
Referring...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Referring to your inquiry, you may backup the database from the previous computer and restore it into the TCMSv2 on a new computer by following the steps below<br /><br />1) Run TCMSv2 software in the previous computer and backup the database (Go to System Settings > Backup/Restore database files > Backup).<br />2) Restore the database into the TCMSv2 on a new computer.<br /><br />Thanks & Best Regards,<br />Nursyafawani Kasram binti Mohd HishamSyafanoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-63221650593296958712019-07-30T21:26:16.902+08:002019-07-30T21:26:16.902+08:00we downloaded a new system with the updated versio...we downloaded a new system with the updated version of TCMS V2 on a new compter, but it seems like we have to re-upload all information of employees and everything. How do we access the old information from the system on a new computer? PLEASE HELP<br />Anonymoushttps://www.blogger.com/profile/04847670396243221416noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-60455923215055132162018-02-16T11:47:58.575+08:002018-02-16T11:47:58.575+08:00Dear Soe Moe Tun,
Good day to you,
Regarding yo...Dear Soe Moe Tun,<br /><br />Good day to you, <br /><br />Regarding your issue, you may refer below for your reseller contact details<br /><br />Mastech Co.,Ltd<br />No.72, Shwe Hnin Si Lane (6)<br />(Off A1 Street), 5th Ward,<br />9th Mile, Mayangone Township<br />Yangon, Myanmar<br /><br />Phone: +95-1-650979/656775<br />Email: mastech.ayeminhtwe@gmail.com, mastech.asia@gmail.com<br /><br />Husna Juanihttps://www.blogger.com/profile/03334587702161942949noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-89392366543160145032018-02-16T11:14:58.958+08:002018-02-16T11:14:58.958+08:00Hi Admin,
This is my device S/N: 3409181Hi Admin, <br /><br />This is my device S/N: 3409181Soe Moe Tunhttps://www.blogger.com/profile/02210303549656313141noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-2733216658950473362018-02-15T18:51:59.912+08:002018-02-15T18:51:59.912+08:00Hello Soe Moe Tun,
Regarding the error message th...Hello Soe Moe Tun,<br /><br />Regarding the error message that you're facing, it indicates that your PC can't establish connection with the terminal. Therefore, you are not able to download the attendance from the device. <br /><br />In this case, if the issue still persist after you follow all the instruction, kindly contact your reseller to check your device condition at your site. Maybe there is a problem on certain part or USB cable that you are using. If you do not know your reseller contact details, please provide us your device serial number so that we can trace your local reseller. The serial number can be found in the device's menu (Menu > Sys Info > Device > Serial Number, or you can check it at the back-side of the device. Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-36958765030913793272018-02-15T18:15:10.017+08:002018-02-15T18:15:10.017+08:00Hi admin,
My TA300 device cannot be activated. It ...Hi admin,<br />My TA300 device cannot be activated. It shows 199: connection error. I have tried all the above solutions and it doesn't work. What should I do?Soe Moe Tunhttps://www.blogger.com/profile/02210303549656313141noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-28367027659133608872018-02-15T18:13:35.861+08:002018-02-15T18:13:35.861+08:00This comment has been removed by the author.Soe Moe Tunhttps://www.blogger.com/profile/02210303549656313141noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-48006454347345946902017-05-30T20:08:08.790+08:002017-05-30T20:08:08.790+08:00Hello Emmy Adikwu,
Good day to you.
With regards...Hello Emmy Adikwu,<br /><br />Good day to you.<br /><br />With regards to your query, may I know which software you are using to connect to TA300? Did you check on Data Audit List in the software and also you need to generate attendance sheet once you downloaded data from device. Please let me know further details on your issue along with related screenshot and email to support@fingertec.com so that our support team can assist you further.<br /><br />Best regards,<br />Athirah Liyana MohmadAthirah Liyana Mohmadhttp://www.athirah.comnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-31295319639458192442017-05-30T19:35:34.076+08:002017-05-30T19:35:34.076+08:00Hello admin, am using fingertec TA300, am unable t...Hello admin, am using fingertec TA300, am unable to view user login data when i connect my fingertec TA300 to my PC, all i see is empty device when i open the fingertec storage on my PC, kingly help pleaseKABBY IBRAHIMhttps://www.blogger.com/profile/11160428497067344206noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-65275561701044799132017-05-10T11:29:47.880+08:002017-05-10T11:29:47.880+08:00Hi Sir,
Good day to you.
For your kind informat...Hi Sir,<br /><br />Good day to you.<br /><br /><br />For your kind information, if you need the TCMSv2, TCMSv3 or Ingress product key and activation code, you can always retrieve the key at <br />http://user.fingertec.com/retrieve_key_user.php <br /><br />Our system will automatically generate the product key and activation code. If there is any other information required, do let me know so I may assist you accordingly.<br /><br />Best regards,<br />Tengku SulaimanAnonymoushttps://www.blogger.com/profile/06377782242224065782noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-14946035129803041622017-05-10T08:55:34.879+08:002017-05-10T08:55:34.879+08:00Hi, kindly help send the product key. Our computer...Hi, kindly help send the product key. Our computer breakdown so need to install back again the problem we lost the other one.<br />Model: TA300<br />email:winstonquinto@gmail.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-31815360942043264362017-03-18T15:01:58.411+08:002017-03-18T15:01:58.411+08:00Hello Stanley,
As requested, I have send the Prod...Hello Stanley,<br /><br />As requested, I have send the Product Key and Activation code for your terminal to your email onesimustan@gmail.com. Regards.Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-7051448896131335412017-03-18T14:51:50.935+08:002017-03-18T14:51:50.935+08:00Hi, kindly help send the product key. Our computer...Hi, kindly help send the product key. Our computer breakdown so need to install back again the problem we lost the other one.<br />Model: TA300<br />Serial: 3408625<br />Email: onesimustan@gmail.com<br />ThanksAnonymoushttps://www.blogger.com/profile/02255097991986152960noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-39014553501068474782017-02-27T17:43:11.337+08:002017-02-27T17:43:11.337+08:00Hi Sir,
Good day to you.
That error pop out be...Hi Sir,<br /><br /><br />Good day to you.<br /><br /><br />That error pop out because there is no connection between your device and software.<br />To solve this, you can follow this steps:<br /><br />Please reset your terminal to default factory setting by following these steps : <br /><br />color screen reader : press terminal menu > system > reset > reset all default setting > restart terminal. <br /><br />black & white reader : press terminal menu > option > system option > advanced option > reset option > restart terminal.<br /><br />Resetting the terminal will cause all your settings to return to the original factory settings. <br /><br />After that, please configure the terminal to the previous ip address. To change the ip address : <br /><br />color screen reader : press terminal menu > comm > network > ip address. <br /><br />black & white reader : press terminal menu > option > comm option > ip address<br /><br />After done change the ip address, go to the computer > open command prompt > ping the ip address. If get reply, please use the device info tool to read the terminal information. <br /><br />Please download the device info tools from the link below and follow the step. <br /><br />http://www.fingertec.com/download/DevInfo.zip <br /><br />Device Info.exe. <br />Please save the tool to your PC with TCMSv2 installed and do the followings: <br />a - Unzip to get DevInfo.exe <br />b - Double click to run the tool. <br />c - Insert the IP address of your device into the IP column. <br />d - Click Connect. <br />e - Tool reads into device and display the information. <br />f - You can check your device details as Serial Number, firmware version, Product etc. <br /><br />If the device info can read the terminal information, that's mean there have a connection between the computer and the terminal. If not, please check your network setting. <br /><br />Refer http://tips.fingertec.com/hardware/01connect/connec-throu.pdf for more information for an example of connection through Ethernet. <br /><br />After the device info can read the terminal information, please synchronize your fingertec terminal with the tcmsv2 software.<br /><br />Refer http://www.fingertec.com/customer/download/postsales/SUM-TCMSV2-E.pdf at page 8-18 for more detail about the installation and activation. <br /><br />Please notify me if the solution works for you or otherwise so I can assist you better. Thank you and have a nice day.<br /><br /><br />Best regards,<br />Tengku SulaimanAnonymoushttps://www.blogger.com/profile/06377782242224065782noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-51299903330035617872017-02-27T17:19:55.041+08:002017-02-27T17:19:55.041+08:00Hi Could you help me.
Im using model TA100 but alw...Hi Could you help me.<br />Im using model TA100 but always pop up error 199.<br /><br />I did all your comment.<br /> thanksanyeonghttps://www.blogger.com/profile/03364406071655071988noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-74765844167561057092016-06-28T22:02:23.662+08:002016-06-28T22:02:23.662+08:00Thanks much. Thanks much. Anonymoushttps://www.blogger.com/profile/15097845498588683959noreply@blogger.com