tag:blogger.com,1999:blog-4233358893176884297.post182849522015629791..comments2024-03-29T19:29:30.629+08:00Comments on FingerTec Technical Blog: Troubleshooting Ingress Server – Client ConnectionTimeTechttp://www.blogger.com/profile/01246045181978857767noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-4233358893176884297.post-56186631955625541072021-11-11T01:11:16.610+08:002021-11-11T01:11:16.610+08:00hi sir
have a good day
I have 6 devices from Face ...hi sir<br />have a good day<br />I have 6 devices from Face ID2. i was installed ingress server and client, for Device Manager<br />can I power on and power off the devices for At specific times for via ingress software <br />best regards ali abdulsattarhttps://www.blogger.com/profile/05411035854252740460noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-14468908880979252062021-09-21T17:59:39.893+08:002021-09-21T17:59:39.893+08:00Hello Sir,
Kindly check your email because we hav...Hello Sir,<br /><br />Kindly check your email because we have responding your query directly on your email for easy assistance.<br /><br />Best Regards.Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-40737997542840405622021-09-21T17:41:14.529+08:002021-09-21T17:41:14.529+08:00hi
have a good day
i sent the date base for this e...hi<br />have a good day<br />i sent the date base for this email support@fingertec.com and the it convert the data from mdn to sql <br />now when go to the data management and but the data it take and get the massage it done but the date not find any way to make a restore date <br />best regards ali abdulsattarhttps://www.blogger.com/profile/05411035854252740460noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-32922234233096968122021-09-15T01:45:32.115+08:002021-09-15T01:45:32.115+08:00Hi Ali Abdulsattar,
Thanks for contacting Fingert...Hi Ali Abdulsattar,<br /><br />Thanks for contacting Fingertec.<br />For your info, Ingress software have use a different database format from TCMSv3 software. It is used MySQL server database file, while TCMSv3 software used Microsoft Access database. In this case, if you want migrate your TCMSv3 database to Ingress software, please provide your TCMSv3 database file to us, so we can help you to convert the file into MYSQL format.<br />You can upload your TCMSv3 database file in cloud storage like Google Drive, then share with us the downloading link by email to support@fingertec.com<br /><br />Best RegardsAzmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-39687195550252608772021-09-15T01:12:05.779+08:002021-09-15T01:12:05.779+08:00hi
have a good day
1. i have TCMS V3 program and i...hi<br />have a good day<br />1. i have TCMS V3 program and it good work <br />2. i made the backup from TCMS V3 <br />3. i want to move this copy from TCMS V3 to Ingress server <br />4. i go to date management but the backup in bath cluck the restore it not work<br />have other way to do that and the date fined<br />best regards ali abdulsattarhttps://www.blogger.com/profile/05411035854252740460noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-36494115833210518532021-08-28T12:38:25.845+08:002021-08-28T12:38:25.845+08:00Dear Sir / Ma'am,
Good day to you,
Kindly be...Dear Sir / Ma'am,<br /><br />Good day to you,<br /><br />Kindly be informed that the Ingress software can only support MySQL with a version of 5.5.8 and if there is another version of MySQL installed in the PC then there will be a conflict. The only way to solve the issue is to install the Ingress and MySQL 5.5.8 on the PC that has not yet installed with MySQL Server.<br /><br />Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.<br /><br />Thanks & Best RegardsSyafahttps://www.blogger.com/profile/09729468660112099559noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-61435355647410624712021-08-28T03:56:23.028+08:002021-08-28T03:56:23.028+08:00We tried installing ingress server in our company ...We tried installing ingress server in our company server. but installation stops saying we have higher version of MySQL installed in our company server. Please advice.cool dudehttps://www.blogger.com/profile/12554693614396511884noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-63111562853320262592020-11-18T20:15:15.784+08:002020-11-18T20:15:15.784+08:00Hello Sir,
Regarding to the problem, kindly share...Hello Sir,<br /><br />Regarding to the problem, kindly share with us any error picture that appear when you run Ingress DB Installer by email at support@fingertec.com<br /><br />In the time being, you can also try below solution.<br /><br />1. Go to Control Panel > Administrator Tools > Services <br />2. Restart the Attendance Service, Ingress Service and MySQL (refer sample http://prntscr.com/ppae4m)<br />3. Once completed, run Ingress DB Installer and completed all the step which is Test Connection, Update Connection, Audit Data Optimization/Database maintenance and Upgrade Database (refer sample http://prntscr.com/ppaey4).<br />4. Then you can try to run back your Ingress software and check the status.<br /><br />Best RegardsAzmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-22448860085984900982020-11-18T19:20:08.130+08:002020-11-18T19:20:08.130+08:00IngressDBInstaller keeps stopping every time i run...IngressDBInstaller keeps stopping every time i run itAnonymoushttps://www.blogger.com/profile/11551146170564764670noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-15785992044280936072020-11-16T17:37:23.306+08:002020-11-16T17:37:23.306+08:00Hello Sir,
Good day to you.
Regarding your query...Hello Sir,<br /><br />Good day to you.<br /><br />Regarding your query, please make sure that both of your Ingress server and Ingress client are using the same version.<br /><br />Another thing is, please check on the Ingress server pc, so that it is only connected to 1 network only. If there is more that 1 network connected, please disable and leave only 1 network connected before you run the Ingress dbInstaller.<br /><br />If you have further query, please send an email to the support@fingertec.com.Azrilhttps://www.blogger.com/profile/12318700691018904503noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-78129533163176753292020-11-16T17:33:55.960+08:002020-11-16T17:33:55.960+08:00This comment has been removed by the author.Athirahhttps://www.blogger.com/profile/11520310928804493554noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-88978652059884454432020-11-16T16:42:19.623+08:002020-11-16T16:42:19.623+08:00i keep getting can not connect to server how can i...i keep getting can not connect to server how can i fix it?Anonymoushttps://www.blogger.com/profile/11551146170564764670noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-76305485223562500542020-04-29T16:02:10.183+08:002020-04-29T16:02:10.183+08:00Dear Sir/ Madam,
Good day to you.
Referring to y...Dear Sir/ Madam,<br /><br />Good day to you.<br /><br />Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Kindly refer at http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.<br /><br />If you are using TCMSv3 or Ingress software you can change the user privilege at Ingress > User tab > select User > Details > change Privilege > then Update to the terminal, or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html<br /><br />In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal.Azrilhttps://www.blogger.com/profile/12318700691018904503noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-30405583906293306852020-04-29T15:18:48.606+08:002020-04-29T15:18:48.606+08:00hello guys Canu you help me to reset my fingertec ...hello guys Canu you help me to reset my fingertec TA100C manual ,I was forgotten my admin user and passwordAnonymoushttps://www.blogger.com/profile/17424094328656834301noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-52838724434430629092020-03-06T16:19:29.722+08:002020-03-06T16:19:29.722+08:00Dear Sir,
Good day to you.
In regards to your in...Dear Sir,<br /><br />Good day to you.<br /><br />In regards to your inquiry, you may refer the solution at the new link below from the vendor website on how to reset the MySQL password. You need to ask your programmer or IT personnel to configure the steps for you as you need an IT expertise to help regarding the configuration.<br /><br />http://dev.mysql.com/doc/refman/5.7/en/resetting-permissions.html<br /><br />In case they still failed to recover it , there is no other way to retrieve or reset the MySQL password. In case the user forgot the MySQL password, they need to uninstall the MySQL server and reinstall with a new one. Hence, they will loss the existing database after you reinstalled the MySQL accept if you have a backup database file where you can restore back the file after reinstalling the program.Azrilhttps://www.blogger.com/profile/12318700691018904503noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-80303439234218423522020-03-06T16:07:05.646+08:002020-03-06T16:07:05.646+08:00Hello Please how do we recover our forgotten MySQL...Hello Please how do we recover our forgotten MySQL passwordGift Okoliehttps://www.blogger.com/profile/11665679764684862095noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-4714037589056934972018-11-12T19:28:30.585+08:002018-11-12T19:28:30.585+08:00Hello Sir,
The configuration for MySQL instance c...Hello Sir,<br /><br />The configuration for MySQL instance configuration should not take so much time. If you are still facing an error, you have to uninstall MySQL in your PC and delete MySQL folder located in Program Files and Program Data (Hidden folder) first. Once deleted, reinstall MySQL and setup MySQL Instance Configuration as a fresh server. Kindly note that once you have uninstall and delete the folder, your database stored in MySQL will be deleted.Nazahttp://www.fingertec.comnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-64511193426490017082018-11-12T19:06:32.319+08:002018-11-12T19:06:32.319+08:00hello sir,
please how long does it take to execute...hello sir,<br />please how long does it take to execute the MYSQL instance configuration<br />I was unable to complete this task and the error still persistAnonymoushttps://www.blogger.com/profile/06173916267835525880noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-45497923408732990312018-03-05T04:14:27.522+08:002018-03-05T04:14:27.522+08:00Hello Sir,
Referring to your problem, first of al...Hello Sir,<br /><br />Referring to your problem, first of all please make sure you can ping the IP address for server PC from your client PC. If you cannot ping the IP address, please check the network connection between both PC. When you can ping the IP address, you need to open and run the Ingress Server from server PC before you can run it from the Client PC.<br />However, if the problem still persist, you can try to close or turn off the Firewall setting on both server PC and client PC, then check back the connection status. Regards.Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-14829774174408794302018-03-04T22:00:25.106+08:002018-03-04T22:00:25.106+08:00after following this instruction my still client s...after following this instruction my still client says please check your ingress server connection detailsAnonymousnoreply@blogger.com