i-Neighbour Mobile App - Offline Mode

Thursday, March 14, 2019 TimeTec 0 Comments

Introduction

i-Neighbour mobile app needs to be connected to the Internet at all times for it to synchronize with the server in order to provide the latest information to all users. However, there could be a certain areas within a residential space whereby mobile data connection is unavailable, particularly at the lift lobby, basement car park and etc. To cater to this shortcoming, i-Neighbour mobile app offers an Offline mode for users to use the app even when there’s no Internet connection.

Steps

1. When a resident launches an i-Neighbour mobile app, the system will check for an Internet connection status and it will alert the resident if the Internet connection is not available. 

2. Tap at Go Offline to activate the Offline mode. Once this is done, the resident will see the main display as the image below:

3. During the Offline mode, the resident can still use the Smart Access, Lift Access and Panic button features. To use the Lift Access, tap at the Lift Access button to select the floor.

When the Internet connection resumes, the mobile app will automatically resume to Online mode. Hence, the residents don’t have need to do anything because the app will constantly check for Internet connection.

Note: If any of the screenshots or steps in this manual are different from the current system, it is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com. We will update it as soon as possible.