Unable to Download Transaction Log/User Data from FMM Terminals Via USB

Monday, September 21, 2015 FingerTec 0 Comments

Introduction

While the TCMSV2 offers wired communication methods such as TCP/IP and Serial Port, there will be situations where a USB flash drive is required to transfer data from the terminal to the software and vice versa.

A place where there is no wired communication facility or if
your network is down due to a server or router issue are some examples of situations where a USB flash drive data transfer is required. This feature is available for all FingerTec Models (except AC900).

Benefits

By using a USB flash drive, transfer of data is more manual and there are no more worries of network connection loss and failures. USB data transfers are secure as it does not rely on network connections or wirings and cables. The data in the flash drive can also be kept as backup.

Process:

  1. Please refer to the link below for the list of renowned USB flash drive brands that can be used with our FingerTec terminals.

  1. Check the firmware of the FMM terminal. Go to your terminal >Select Menu > System Info > Firmware Info > Ensure that the firmware version is 4259-2-20150319 or above.
 
 
   
 
 
    4.  Make sure the USB data setting in the terminal is set to Encrypted. Go to Menu > USB
          Manager > Download Options > Encryption = ON

 

    5.   Once the steps above have been performed, you can connect your USB flash drive to your
          terminal and proceed to download the USB data transaction from your device(s). Go to
          Menu > USB Manager > Download > Attendance Data
 
    6.  Check your TCMSV2 version and make sure that you use the latest version. You can check
          the version of the software by going to System Setting > What's new in this release? > The
          latest version must be v2.2.027 06-08-2015 and above.
 
 
      Note:   If your TCMSV2 version is outdated, please download the latest ft.exe here.


7.  Configure your device for USB connection in TCMSV2. The Device ID must be correct for
      TCMSV2 and TA100C FMM.

             
             In TCMSV2 Software > Devices > Setup FingerTec Terminal > Type the correct ID >
             Select USB under Connection

8.  To view the Device ID, go to TA100C FMM > Menu > Comm > PC Connection > Device ID
 
 
 9.  Now you can read the clocking data from your USB flash drive. Go to Devices > USB
      Flash Disk Management > Read Clocking data > Select correct Disk Drive > click From
      USB.
 
 

 

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