TimeTec Cloud Updates (September 2014)

Tuesday, September 30, 2014 FingerTec 0 Comments

New Features

1.          TimeTec Cloud Profile Page Makeover
 
         For our user’s convenience, we have recently gave our TimeTec Cloud profile page a makeover which you will find after our normal users/employees login page.

Check out the newly redesigned My Profile page for normal users/employees:

 
You will find that we have added new data fields and categorize all of them for easy reading.  In addition to that, you can now switch the display language for your viewing by selecting from Preferred Language column. We will be including more languages in the coming future.


 
In the situation that you wish to change or update your personal information, just select the type of data to change and you can make the changes from there. For example, click on the tab and select Telephone no.
 

 

The system will then unlock this field and you may insert or alter the information in this field.

 

Besides the profile makeover, we have improved the profile page loading and query speed to serve you better.

2.          Report page for normal users/employees is now added
 
 
In order to display a report, select either Electronic Time Card or Tardiness report.  After that, click Submit to collect your report details. In case you want the report to be from a specific date range, define the date range and the system will separate the unwanted data, leaving only the required details for you.

 
3.          Attendance page for normal users/employees is now simplified

We have simplified the Attendance page for normal users/employees. Prior to this, you may find irrelevant or duplicated information on the screen. We have rectified this issue and ensure that the page will only be displaying your attendance details.

 
4.          My Dashboard filter – This Month is now enhanced



You can now select to view data for This Month without needing to wait until the end of the month for the data to be compiled. The system will automatically update the data on a day-to-day basis.

You can refer to the Tips to learn how to fully utilise the My Dashboard.  

 
5.          New languages added - Traditional Chinese and Indonesian

For the convenience of our Chinese and Indonesian speaking audience, we have added Traditional Chinese and Indonesian as one of the language options for TimeTec Cloud.
 

Bugs resolved

1.     Resolved the issue of alert message display issue on IE 10.

 

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How to Reset Admin for H2i and m-Kadex if the Administrator Card is Lost

Wednesday, September 24, 2014 FingerTec 5 Comments

Fingertec H2i and m-Kadex terminal does not come with a LCD screen thus some settings needs to be set with caution. After the registration of the administration card is done, enrollment, deletion or resetting on the terminals cannot be performed by anyone without the administration card.

In any case whereby the employee has misplaced their admin card, you can reset the admin directly from the hardware as well as via our software.

Do take note that for H2i terminal, User ID 1 is reserved for Administrator.

You can refer to the respective terminals’ manual below for steps on how you can reset the terminal to factory settings without the administrator card.

For H2i, click here.

For m-Kadex, click here.

However, do take note that once your device has been reset to default factory settings, all contents of the terminal will be deleted including the administrator card, user information and transaction logs. All settings will return to the default settings. The IP address will return to 192.168.1.201, and terminal ID will return to 1 after the process.

Proceed by re-enrolling the administrator.

 
To Reset via TCMSv2
 
1)     Add the terminal to TCMSv2 and enable the device. Once it is enabled, proceed to click at the Advanced Settings of the Terminal.

 
    2)    In Advanced Settings, click Get Settings to download the terminals’ information.
 
 
3)      Change the new admin card number at the ‘Admin Card Number’ column.

 
4)   Once it is done, click on Set Settings and the new card will be reflected in the terminal. Now  you can proceed to set the terminal settings using the new Admin Card.
 
 
 
To Reset via Ingress
1)      Add the terminal to Ingress and enable the device. Once it is enabled, click once on the device name > Select the Access Control Tab and Click Edit.
 

2)      At the Advance Options column, enter the new Adminstrator Card Num > Click Save.
 
 
3)      Go to the Door Tab > Create a door and add the device to the door.
Note: Failure to do this will cause an inability to sync the changed settings to the terminal.
 


4)      Once it is done, Sync the changes to the terminal and the new card ID will be reflected in the terminal. Now you can proceed to set the terminal settings using the new Admin Card.
 

 

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TA200Plus : Introducing WiFi Feature!

Tuesday, September 16, 2014 FingerTec 0 Comments


You can now customize TA200Plus with WiFi components and install our firmware for WiFi support.


WiFi Component

1)      WiFi Module

2)      WiFi Antenna
 
     3)      WiFi Module Holder


4)      Instruction of WiFi Module

 

 
Please provide your terminal information using device info tools so that we can provide the WiFi firmware.

You may refer to http://www.fingertectips.com/2014/01/how-to-use-fingertec-device-info-tool.html for more details regarding the device info tools.

 Please take note that only resellers are able to perform this customization and the WiFi components must be purchased directly from FingerTec. You may contact our sales person at info@fingertec.com to purchase our components.

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Ingress Server Installation: How to Choose between a Workstation and a Dedicated Server

Monday, September 15, 2014 FingerTec 0 Comments

Ingress software consist of 3 major components:  Ingress server, Ingress client and MySQL database. The Ingress server serves as the intermediary between FingerTec devices, Ingress client and MySQL database. It handles the connection and command read/write operations between Ingress client and devices. Apart from that, it also manages the data/record-reading and writing between Ingress client and MySQL database. Thus, this is the main command centre of the entire system. Therefore, you may be questioning what are the pre-requisites that you will need to fulfil in order to achieve the ideal system that will perform these functions perfectly. Should you choose a multi- task workstation or dedicated server?

In the situation that you are installing the system to handle a small scale of access control system, a multi-task workstation will suit you the most. For example, a company that has less than 500 users will benefit from this installation. The access control records will be stored in the devices all the time and you will only download it once daily. This will not generate excessive workload to your workstation. In addition to that, you can use the online monitoring feature of Ingress to know who is coming in or leaving at every entrance. Integration with other workstations or servers such as payroll and network video surveillance software is also possible. We would suggest for the workstation to be equipped with at least with an i5 QuadCore processor, 8GB RAM with Windows 7-64-bits OS.

For installation which supports a large scale of access control system, we would suggest to use a dedicated server to handle the system. For example, a company with more than 1000 employees would benefit the most from a server-based access control system. The high number of employees generates a high volume of access control records. You will need a dedicated server to handle the database effectively. There will be many administrators, each with different levels access to the system, to process and manipulate the data and reports.


There will be multi-connections available for users to access the server anytime during the operation, and this can be also be handled by the server.  At this level, integration with other database, software (payroll, network video surveillance, human resource system etc) will be easy. A dedicated server provides better protection to the software and database than a normal multi-task workstation would. We would suggest for the server to be equipped with at least with a Xenon QuadCore processor, 8GB with Windows 2008 64-bits OS. 

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Steps to rectify Terminals turning ON and OFF on its own (for AC900, Kadex and R2)

Thursday, September 11, 2014 FingerTec 0 Comments

Due to the wear and tear of terminal parts, some of the terminals will automatically turn ON and OFF on its own at times without any command given.

Below are the steps that you can take to rectify this issue on your own.

·        Sleep and Automatic OFF Settings (For AC900 only)

If these settings are configured, the terminal will automatically turn off or go into sleep mode.

To disable this setting, go to Menu > Option > Power Management > Change the Idle Minute to ‘0’.

·        Webserver IP Setting

When this setting is used, the reader will attempt to connect to the Webserver IP and restart after it fails to find the IP which has been set.

To disable this setting, go to Menu > Option > Comm Option > Change the Webserver IP to 0.0.0.0

When both of these settings has been turned off, the reader will not automatically turn ON and OFF on its own anymore.

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Ingressus IV and slave devices

Tuesday, September 09, 2014 FingerTec 0 Comments


Ingressus IV is FingerTec’s latest advance access controller which supports access control up to 4-doors. In short, Ingressus IV can be described as a 4-In door controller. A total of 4 Wiegand input ports is available in Ingressus IV.

It links up with 4 units of 26-bits Wiegand readers (iKadex or kKadex) to capture card ID or password details as access credentials. The role of each Wiegand reader is to control their designated door to limit the “in” access. Thus, there must be a push release button (some called it REX, request exit button) installed inside to unlock the door and exit the zone that it was assigned under.


Through the implementation of this system, users will only need to verify their credentials once when coming into a zone and they are free to leave from a different zone so long as an anti-passback isn’t in place. Hence, we called it the 4-In doors controller. The reason why it is labelled as such is because of the connection between the In and Out devices:

In device
Out device
Apply to
kKadex/iKadex
Push release button
1
kKadex/iKadex
Push release button
2
kKadex/iKadex
Push release button
3
kKadex/iKadex
Push release button
4

However, do note that advance access control features such as anti-passback, interlocking, multi users unlock and unlock combination will still take effect in Ingressus IV.

In order to unleash the full power of Ingressus and control In-Out access at all 4 doors, you can link up with 8-units of RS 485 reader (R2c). Each door will be secured by 2 units of R2c and this will limit all the in-out activities.
 
The slave fingerprint scanner is capable of capturing fingerprints and card details as access credentials for its master, the Ingressus, to verify. The R2c communicates with Ingressus via the RS485 network. Each R2c comes with a “dip-switch” to identify its ID number, ranging from 1 to 8. The connection between each ID and door are as below:
 


The ID of R2c for In

The ID of R2c for Out

Apply to

1

2

1

3

4

2

5

6

3

7

8

4
 
In the case of budget or special requirements, you may mix and match the slave devices with R2c, kKadex, iKadex and push release button to secure the doors. For example:
 


In device

Out device

Apply to

kKadex/iKadex

Push release button

1

R2c (ID 3)

R2c (ID 4)

2

kKadex/iKadex

Push release button

3

R2c (ID 7)

R2c (ID 8)

4
 
Kindly ensure that you set the correct “dip-switch” at R2c so that Ingressus can identify its position.



 

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Error Message when Installing FTDP on Windows XP

Monday, September 08, 2014 FingerTec 1 Comments

Fingertec Database Processor (FTDP) is designed as such that it ease the managing of users, fingerprints, logs and readers information for users in order to connect Fingertec terminals to a third party system.

This software is suitable for users who are looking for report printing abilities and basic data transmission with terminals without needing to configure the time attendance settings.
Installation for FTDP is easy and straightforward, however there are times where Windows XP users will encounter the error as per below.

 

To overcome this error message, window XP users will need to install the East Asian language files on your computer.
 
Go to Start > Control Panel > Regional and Language Options.
 
On the Languages Tab, select the ‘Install files for East Asian Languages’ check box. Click OK.

You will be prompted to insert the Windows CD-ROM or redirect it to a network where the files are located, thus it is recommended to have the CD ready beforehand.
 
You are required to restart your computer before the setting takes effect.

Once you have install these files, you can proceed to re-install the FTDP software.

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