TA300 USB Client Connection

Tuesday, December 04, 2012 FingerTec 49 Comments

As you all might already know, the TA300 uses a USB cable instead of the traditional TCP/IP or RS232/485 cable. The type of USB cable used for communication is called the Standard-B plug.

The Standard-B plug cable has a square shape with bevelled exterior corners. The cable is plugged into the "upstream receptacle" on a device that uses a removable cable, most noticeably for printers. On some devices, the Type B receptacle has no data connections, being used solely for accepting power from the upstream device. This two-connector-type scheme (A/B) prevents a user from accidentally creating an electrical loop.

Below are some informative solutions for troubleshooting TA300:

Q1: How do I enroll a user with the administrator privilege in TA300? 
A1: You can enroll an administrator by using Fingerprint /Card / Password. The administrator’s user ID must be 8888.

Q2: How do I change the TA300 terminal’s language? 
A2: You can change the terminal language by pressing 5555 and then the press the TimeSet button. Select the language by using IN and OUT button and press the OK button to save the changes. Restart the terminal for the changes to take effect.

Q3: I am getting an error message when performing the terminal activation.


A3: The TCMSv2 does not detect the TA300 terminal. Please make sure that you have connected the TA300 to the PC by using the USB extension cable and the power is switched ON. If you are still getting the same error message, kindly follow the steps below:

  1. Unplug the TA300 cable from the PC.
  2. Uninstall the TCMSv2 software and restart computer.
  3. Install the latest version of TCMS V2 software and restart the computer. If you are using Windows 7, please right click at the TCMS V2 setup file and select run as administrator to install the software.
  4. You can download the latest version TCMS V2 setup file at: http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip Switch ON the TA300 and plug the USB cable to the computer. Please wait while the OS detects the terminal.
  5. Right click on the TCMSv2 icon and select run as administrator. Then perform the terminal activation.
  6. If problem still persists, please follow the steps below.
    • Download the zip file here.
    • Extract the file.
    • Quit the TCMS V2 software.
    • Copy theusbser.sys file and paste it to WINDOWS folder>SysWOW64 (for 64 bit platform)/System 32(for 32 bit platform)
    • Copy the zkcdc.inf file and paste it to WINDOWS Folder> inf folder
    • Restart the computer and start up the TCMSv2 software and perform the terminal activation.


Initiated and written by: Aidid

49 comments:

  1. if i have done all the instructions in A3 but the 199 : connection error still occurs. What I need to do?

    ReplyDelete
    Replies
    1. Hi Sir,

      Please arrange team viewer session with our support team at support@fingertec.com for us to do the remote checking.

      You can refer at http://www.fingertec.com/teamviewer/FT_teamviewer.html for more details on team viewer

      Delete
  2. Hi, I have a re-installation of TCMS software because of disk space problem to my server, every time i enabled the device i got the same error on Q3 even though i'm using a device AC900. i able to ping the IP of mention device but still it doesn't work.

    Any suggestion

    Thanks

    ReplyDelete
    Replies
    1. Hi jkwt,

      Kindly check the IP Address and make sure there is no other device or PC use the same IP Address. Other than that, also make sure your Product Key and Activation Code are same as on software installation CD. If you not confirmed, please provide us the device Serial Number, so we can generate the product and activation code.

      Delete
  3. Dear Sirs,

    I am using the TCMS V2 software and just update the new version by using the "New Release" icon, then run the programe again a message like "Required Active X is not registered properly or is outdated! Please make sure you run as admin". What is the solution ?

    Thanks!
    Ruby

    ReplyDelete
    Replies
    1. Hi Ruby,

      Please uninstall your TCMSv2 software, then reinstall again using below setup file.
      http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip

      For your reference, please follow below step.
      1- Turn off the PC anti-virus and firewall.
      2- Un-install the TCMSv2 software without removing the existing TCMSv2 folder.
      3- Download latest TCMSv2 setup at http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip
      4- Install the latest setup file at existing TCMSv2 folder.
      5- Then right click at the TCMSv2 icon, select run as administrator to open the TCMSv2 software.

      Regards

      Delete
    2. Should I backup the system data before reinstall?

      Thanks~
      Ruby

      Delete
    3. Dear Ruby, you can manually backup the software, by copying the TCMS folder in your local drive to another location, before uninstalling the software. By right, if you do not delete the TCMS folder in your local drive, no data will be lost. The folder is located in your Local Disk C > Program Files (x86) > Fingertec Worldwide > TCMSv2.

      Delete
    4. I need back all system data, if I reinstall without backup, can the data keep as use after installation?

      Thanks~
      Ruby

      Delete
    5. Hi Ruby,
      For information, you still can keep the old database when you uninstall the TCMSv2 software, as long as you not deleted the TCMSv2 folder file.

      Delete
    6. Thanks for your information!
      But now there is another problem, we lost the key code for installation. How can I get back the key code? Please advise with thanks~

      Delete
    7. Hi
      Please provide us the device serial number, before we can generate the Product Key and Activation Code for you. Regards.

      Delete
    8. How can it found the serial number?

      Delete
    9. Hi.. You can found the serial number sticker at the back of terminal. Otherwise you can check inside the TA300 terminal by press 9999 > TimeSet > 9999 > TimeSet > Device Info > Serial Number.

      Delete
    10. Hi
      You mean I can found it on the card reader?

      Delete
    11. Hi Anonymous,

      Yes, you can found serial number behind the reader.

      Otherwise you can check inside the TA300 terminal by press 9999 > TimeSet > 9999 > TimeSet > Device Info > Serial Number.

      Anything, you can direct email to support@fingertec.com

      Delete
    12. Hi,
      Do you mean these S/N#7309383, 7309384, 7309385, 7309386, 7309387?

      Delete
    13. Hi Ruby, yes, you are right. No can you provide us with your company name, and email address, so that we can send the product key and activation key for you?

      Delete
    14. Our company name is Jinchuan Group (HongKong) Resources Holdings Limited
      Email: ruby@jinchuan-hk.com
      Thanks for your arrangement.

      Delete
    15. Dear Ruby, I have sent the product key and activation code to your e-mail. Kindly check it. Thanks.

      Delete
    16. Thanks for your message. Already receive your email. Does we need to reset all setting after reinstall the programme?

      Delete
  4. Dear Ruby, You do not have to reset anything. May I know why are you asking to reset?

    ReplyDelete
    Replies
    1. I don't want to reset, as we didn't have a IT expert to fix this problem, so just want to ask more details for reference. Thanks in advance.

      Delete
    2. Dear Ruby,

      Please directly email tu support@fingertec.com if you have any inquiry regarding on hardware or software. Easy for our team to support and follow up your inqury

      Delete
  5. hai,we need to reinstal tcmsv2 for fingertec ta300,but we lost the product key
    SMKA LIMAUAN
    mohdshahrizanmatjali@gmail.com

    ReplyDelete
  6. Dear Sirs,

    Our company will change the working hours in July, please advise the procedure for changing the roster or add a new roster in system? Can we setting in advance or must set in 1 July? Will the previous records change at the same time after we changed the tine in roster?

    Thanks~

    ReplyDelete
  7. Hi Anonymous,

    Good day. If you want to change the work hours in July, you can do it by creating a new clocking schedule. After done configuring the clocking schedule, please go to the Group duty roster, and edit the existing roster. Then, use the Auto-Schedule function, change the schdule ID to the new ID, and select the effective date from 1/7/2015 - 31/12/2015. Kindly refer to the link below for example:

    http://www.fingertectips.com/2015/06/configure-roster-for-ramadhan.html

    ReplyDelete
  8. Hi,

    I merged two cards number into one without print the time record, I want to get back the old record. Can I undo it or how can I find the time record for the old one?

    ReplyDelete
    Replies
    1. Hi Sir, Good day to you.

      Do you mean, previously you've already assigned two card number using the same user ID?
      May I know which time attendance software you are using? TCMS v2 Software or Ingress Software.

      In order for us to assist you further we recommend that you email to support@fingertec.com.

      Delete
    2. Thanks for your reply.
      Yes. Two card number had assigned in the same user ID, so the system asked to merge it. I am using TCMS v2

      Thanks~

      Delete
    3. Dear Customer,
      Good day. For your information, once you merge 2 users in TCMS, data from both user IDs will be merged too, into the user ID that you have chosen. You can check the data availability by going to Devices > Terminal Data Audit List > Select the new User ID > Key in the date range > press Enter. If the data is available in the Audit List, you can retrieve the data in Attendance by re-generating the attendance sheet (Attendance > Generate > Select User ID > Select Date Range > Generate).

      Delete
  9. I want to create a new admin, how do I go about it?

    ReplyDelete
    Replies
    1. Hi Mr Johnson Olowookere,

      Responding to your query, I already send the procedure on how to create a new admin for TA300 via your email olowookerejohnsonfemi@yahoo.com

      Kindly check your email and update us if you need further clarification.Thanks and Regards

      Delete
  10. Hello Sir, we need to reinstall tcmsv2 for fingertec TA300, but we cant find the product key
    AfriHUB Nigeria
    amcentjohn@gmail.com
    serial : 3406847

    ReplyDelete
  11. Hi, can I connect 3 unit TA300 to PC at the same time..?

    ReplyDelete
    Replies
    1. Dear Customer

      Unfortunately, you can only connect only one unit of TA300 to the PC at one time. If there is any other information required, do let me know so I may assist you accordingly.

      Delete
  12. Need to reset the admin code on my TA300. When I go to add a user and type in 8888 nothing happens. So I just to reset the device or any suggestions you have. Thanks.
    Ralston Public Schools
    jason_fink@ralstonschools.org
    3410174

    ReplyDelete
    Replies
    1. Dear Mr Jason Fink,

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Refer http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal. Thanks.

      Delete
  13. how to reset the user id....i have forgotten the id and password?

    ReplyDelete
  14. Hi, kindly help send the product key. We lost the other one.
    Model: TA300
    Serial: 3402402
    Email: yomiccom@gmail.com
    Thanks

    ReplyDelete
    Replies
    1. Dear Value Customer,

      Kindly be informed, the Product Key and Activation Code for your device have already emailed. Best Regards

      Delete
  15. Hi..i cant sava the data due to "object TOLL BAR IS NOT FOUND", please help me to solve it. TQ

    ReplyDelete
    Replies
    1. Hi Sir, Good day,

      Kindly zip the whole TCMSv2 Folder (C:\Program Files (x86)\FingerTec Worldwide\TCMSv2) and screenshot the error message. Then email it to us (support@fingertec.com) for further checking. Thanks.

      Delete
  16. Hi can you send product key please.
    Model: TA300
    Serial: 3410407
    Email: avtsuper@gmail.com
    Thanks much

    ReplyDelete
    Replies
    1. Dear Customer

      Please refer to the information below for the TCMSv2 activation code.

      Serial No. Product Key Activation Code
      3410407 SN2V-8MGW-HQHL 6TS9EAUW

      If you need the TCMSv2 activation code, you can retrieve at http://user.fingertec.com/retrieve_key_user.php.

      Our system will automatically generate the activation code.

      Delete

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